Policies

Policies

Welcome to The Furniture Spot! We're committed to providing you with the best shopping experience. Below, you'll find information on our policies regarding privacy, shipping, and returns. Please take a moment to review them.

Privacy Policy

At The Furniture Spot, we respect and protect your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to safeguard your data.

Information We Collect:
When you place an order or sign up on our site, we may collect the following information:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party providers)
  • Browsing and purchasing activity

How We Use Your Information: We use your information to:

  • Process and fulfill orders
  • Communicate about your orders, promotions, and updates
  • Improve our products, services, and website
  • Personalize your shopping experience

Security:
We use industry-standard security measures to protect your personal information. Your payment details are encrypted and processed through secure third-party providers. We never store your payment card information.

For any questions regarding your privacy or if you'd like to review or delete your personal information, please contact us at support@thefurniturespot.store.

Refund Policy

We want you to be completely satisfied with your purchase. If there are any issues with your order, such as receiving a damaged or incorrect item, please read our refund policy below.

Eligibility for Refunds:

  • Items can be returned within 30 days of delivery for a full refund, provided the item is unused, in its original condition, and in its original packaging.
  • If you receive a damaged product or the wrong product, please contact us immediately for a resolution. We will guide you through the return process and either provide a replacement or issue a full refund.
  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

How to Request a Refund or Report a Damaged/Wrong Product:

  1. Contact our customer support team at support@thefurniturespot.store within 30 days of delivery.
  2. Provide your order number and details of the item you wish to return, including photos of the damage or the incorrect item received.
  3. Our team will review your request and assist you in returning the item and processing a refund or exchange.

Refund Process:

  • Once we receive the returned item, we will inspect it and process your refund to the original payment method.
  • Shipping costs are non-refundable, and you will be responsible for return shipping unless the item is defective or incorrect.

For any questions regarding refunds or if you have received a damaged or incorrect item, please reach out to us at support@thefurniturespot.store. We're here to assist you!

Shipping Policy

We want your furniture to arrive as quickly and safely as possible. Please see our shipping policy below:

Shipping Times:

  • Standard shipping takes 3-5 business days depending on your location.
  • Expedited shipping options are not available at the moment.

Shipping Rates:

  • We offer FREE shipping on all orders within the USA for a limited time.
  • Shipping fees for international orders will be calculated at checkout.

Order Processing:

  • Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
  • You will receive an order confirmation email after purchase and a shipping confirmation email with tracking details once your order ships.

Delivery:

  • Deliveries are made to the address provided during checkout. Please ensure that the address is correct to avoid delays.
  • If an item is damaged during transit, please contact us immediately, and we will arrange for a replacement or refund.

International Shipping:

  • We currently ship to USA. International shipping rates and customs duties may apply and are the responsibility of the customer.

For any shipping-related questions or issues, please contact us at support@thefurniturespot.store.

Thank you for choosing The Furniture Spot! If you need any further assistance, don’t hesitate to reach out to our customer service team. We're here to help!